In order to develop or manage a well-coordinated and functional reverse logistics or returns management it is appropriate to have the right technology in place to manage the return of goods processes in the supply chain, which encompasses customer returns, return of excess inventory and recycling of packaging
Investing in technology that facilitates the management of reverse logistics has a clear and direct business impact. With Tuklo you can take control of: administration, collection, transport and customer service from a single platform
On the other hand, the benefits of having a technology that enables reverse logistics are:
Increased credibility and brand image
Improve user experience
Reducing logistics costs
Helping to protect the environment
There are different types of services associated with reverse logistics:
Customers may want to return a purchased product because the user experience does not meet their requirements
Involves recovering interchangeable and reusable parts or materials from products
Involves disassembly, cleaning and reassembly
Reuse of packaging materials in order to reduce waste. It also includes the management of the disposal of such waste according to legal channels
Some products include preventive or periodic maintenance which involves sending parts to the origin for overhaul
Returns to manufacturers or distributors due to poor sales performance, defective goods or delivery problems
A product may have been delivered to the wrong address and needs to be resent to the originating destination to resolve the issue
When a product reaches the end of its life, it means that it is no longer useful or functional, or has been replaced by an alternative that improves its productivity. These products end up being recycled or discarded
For equipment or assets that have reached the end of their rental or leasing contract, the owning company usually resells, recycles or redeploys it, as appropriate
Management of deliveries and collections on a single platform: the recipient will enjoy a better after-sales experience
Routing of deliveries and collections, optimising delivery routes, reducing return times and improving sustainability
Traceability of collections with visibility for both seller and buyer
Assignment of reasons for return at goods and dispatch level
Creation of labels and re-labels, both physical and digital (labeless)
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